It is essential that Enreach ensures the quality of our organization, products and services is consistent.
That is why we are proud to be certified ISO-9001 and 27001.
Keeping your Data save
More and more businesses and consumers rely on digital communication solutions. We want it to be available at all times, uninterrupted. You could safely say a modern business can hardly operate without.
Unfortunately, these incredible communication solutions that we rely on so much, are also extremely attractive to those who intend to cause harm, mainly for monetary gains. For instance, through toll fraud. Undoubtedly a familiar term for professionals active in telecommunications, toll fraud is the unauthorized use of communication services or equipment to make long-distance calls, costing the industry around the world an estimated 10 billion dollars annually. But there are also attacks that could compromise the availability like (D)DOS attacks, or the ‘popular’ ransomware. Of course, the high confidentiality/privacy of the data also attracts the attention of those who are interested in stealing this data, either for their own use or to sell and sometimes even as a way to pressure companies or individuals.
Protecting the Confidentiality, Integrity, and Availability of both the services and their data and ensuring the privacy of our users are part of our key tasks. View Certificate ISO 9001:2015
We take special care in the development of our services, using modern, proven techniques to minimize security risks.
An important pillar in our cyber security, is the testing for vulnerabilities. Enreach’ core services are tested at least annually (so-called penetration test) by the external, independent, specialist party Secured by Design. Each penetration test is followed up by an extensive report and presentation to all involved Developers. This report typically contains a number of recommendations, which Enreach prioritizes depending on the impact. In some cases, a re-test will follow to assess whether the recommendations have been properly followed.
These tests are of course in addition to the testing Enreach does, such as: Quality Assurance and Peer reviews in our Development Process and Internal Audits. Enreach also has an internal team of Ethical Hackers who have been specially trained to look like an outside hacker to our own services and internal applications. Enreach' approach to information security and quality is also (independent) assessed annually in the ISO27001 audit. View Certificate ISO/IEC 27001
It is essential that Enreach ensures the quality of our organization, products, and services is consistent. Quality management is focused not only on product and service quality, but also on the means to achieve it. Quality management, therefore, uses Quality Assurance and control of processes as well as products to achieve more consistent quality.
Several quality processes have been built into the way of working for every engineer.
One process to control the quality of their work is the maintenance process. This process requires engineers to record changes with potential impact. This record is then reviewed and challenged by members from the Change Advisory Board and in the case of high risk and/or high impact by Governance members.
Next to the prevention of issues after changes via the maintenance process, we also prevent recurring incidents with problem management practices. This is done in multiple ways. Everyday incidents tickets get analyzed by the Technical Assistance Center on potential prevention possibilities by creating Problem tickets. Also, recurring risk assessment meetings are held with platform engineers. The risks are bundled with other risk records from the organization, classified, and presented for prioritization.
Prevention is key, but to ensure optimal response and recovery times in case of an outage the Service Incident Process has been implemented. This process activates the Service Incident Coordinator role. That role has the task to coordinate and communicate on the disruption, while the normal support process takes care of the ticket handling. The recording of all outages and follow-up actions is also connected to this process. This makes sure that reports can be analyzed and risks of recurrences are minimized.
Despite all our efforts, it can happen that a vulnerability exists in one of our products or services. Enreach welcomes reports of security researchers and experts on possible vulnerabilities. If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. Help us to better protect our users by sending our security team a report containing information and detailed instructions on how to reproduce the problem. Please do the following
Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other people's data, do not harm our company or our users with your findings
Do not reveal the problem to others until it has been resolved
Do not use attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties, and
Do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation.
What we promise:
We will respond to your report within 10 business days with our evaluation of the report and an expected resolution date,
If you have followed the instructions above, we will not take any legal action against you in regard to the report,
We will handle your report with strict confidentiality, and not pass on your personal details to third parties without your permission
We will keep you informed of the progress towards resolving the problem,
In the public information concerning the problem reported, we will give your name as the discoverer of the problem (unless you desire otherwise)
We strive to resolve all problems as quickly as possible, and we would like to play an active role in the ultimate publication on the problem after it is resolved.
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