A lot of companies choose Swyx for their communication needs. Reasons and scenarios for purchasing an IP-PBX can vary. Apart from cost benefits, also productivity advantages that accompany new telephony functions play an important role. The following case scenarios from different branches show a multifaceted employment of Unified Communications with Enreach:
Enhanced Customer Service & Reduced Salaray Costs
"We recognise that our success will be largely down to how efficient and cost effective our service is. Communication is key and its role cannot be underestimated – without Swyx we simply could not operate as we are."
"The staff can move around the three centres and as soon as they log-in they are available. They can also manage their profile, set the times of day they are available and redirect calls to their mobiles or voice mail."
Swyx’s software licensing model enables the company to take advantage of new future developments via regular software updates, without worrying that they will need to replace their existing investment.
"All incoming calls can be routed quickly to the most appropriate person. For example, based on the phone number the system will automatically match it with the relevant consultant that manages a particular client."
Reporting Tools to analyse Incoming and Outgoing Calls
"When Swyx reseller Atia Systems introduced us to the SwyxWare software based telephony solution we were impressed by both the product and the solution provider. Swyx was server-based and did not rely on hardware."
"The beauty is that it is a piece of technology that can be customised and expanded to meet the needs of the business. This sets it apart from its competition, you do not have to make your operation fit with the limitations of the product."
"In our particular industry where communication, customer service and compliance is key, Swyx perfectly satisfies the way we want to work. Because it is software-based we know that our investment in the technology is fully protected."
"The software was feature rich, future proof and extremely flexible and could be deployed on our existing infrastructure and supported by our own in-house staff, therefore negating the need to rely on third-party contractors."
The right functionality, flexibility & reliability
"The call flow has now been set up so that calls are always answered. We can also create a number or change a name in an instant. For our clients this means we are far more accessible and can take action much faster."
With Swyx’s in-built functionality, the sales & service team can highlight and click any number on-screen which saves time in looking up and dialling numbers or avoiding mis-dialled calls, plus they can walk around whilst on a call.
Higher Professionalism with Call Routing & Voice Mail
"We feel that we have only scratched the surface of what we can do with Swyx. The solution is now such an integral part of our business that our operation would suffer severely if we had to go back to our original phone system."
SwyxWare has achieved all the criteria set out by the company: "The implementation of SwyxWare has been a great success, we have dramatically reduced our telecommunications costs and improved our overall efficiency."