Enreach, the fast-growing unified communications group backed by investment company Waterland, takes another big step as a leading European player by entering new markets in the Nordics and targeting higher end mid-market and enterprise customers with the addition of Benemen Oy (‘Benemen’). Based in Finland, Benemen brings significant added value to Enreach’s unified communications-as-a-service (‘UCaaS’) and contact center-as-a-service (‘CCaaS’) solutions with off-the-shelf integrations to key ecosystem players such as Salesforce and Microsoft. Its cloud-based communcation solutions include fully native fixed-mobile integration (FMC) enabled by mobile integrations (MVNOs) in its key markets of Finland, Sweden and Poland, also boosting Enreach’s MVNO coverage.
Stijn Nijhuis, CEO of Enreach: "Benemen is an exciting step in Enreach’s strategy to become Europe’s number one UCaaS provider with a full unified portfolio of inbound and outbound services in the contact center sector. With Benemen we add enhanced capabilities to Enreach’s CCaaS offering, in particular regarding industry-leading integrations with ecosystem applications such as Salesforce and Microsoft Dynamics. Combined with Benemen’s complementary MVNO coverage and expertise in selling cloud-based solutions to multi-country companies in a scalable and recurring model, we immediately identified a unique strategic fit with Enreach. We are therefore very pleased to welcome Benemen to our group."
Benemen, founded in 2007, has followed an ambitious growth strategy, focused on delivering SaaS-based cloud solutions, next-generation virtual operator services and deep-dive analytics services, insights and artificial intelligence. With 70 employees, Benemen is today in a strong position to support future growth in its core business areas and the enterprise CCaaS offering of Enreach, covering now also the full Nordic region.
Benemen will operate independently while benefitting from the strong synergies of the group. The company will continue to be based in Helsinki, Finland with an additional office in Sweden. Matti Heikkonen, CEO of the company, will join Enreach’s group executive board and drive new growth initiatives in the region alongside his experienced management team.
Matti said: "In recent years we have helped many higher end mid-market and enterprise companies to realize the business impact of voice as the most human and effective communication channel across their businesses with one unified and connected enterprise cloud. Together with Enreach and its companies focusing on contact center solutions we are able to unlock significant new potential and look forward to service more businesses in need of better efficiencies, new sales and stronger customer retention. Benemen’s and Enreach’s customers and partners will immediately benefit from access to a broader portfolio, facilitating their future growth. This will provide great opportunities for all our customers and partners.”
Benemen Oy (‘Benemen’), founded in 2007, is a leading provider of cloud-based communication solutions in the Nordic countries. Its headquarters are in Helsinki, Finland, with further offices in Sweden and Denmark; it has 70 full-time employees. The company’s customers include Finnair, Volvo and Staples. Benemen’s business strategy is to work with higher mid-market and enterprise customers to deliver a fully integrated enterprise-wide voice solution. Its technology offering includes BeneVoice, a cloud-based voice solution that helps enterprises to intelligently embed and provide voice channels across their business, replacing legacy mobile and fixed telephony, legacy infrastructure, siloed systems and operations with one unified and connected enterprise cloud.
Enreach is a European leader in unified communications delivering meaningful human contact technology with a strong presence in the UK, the Netherlands, Germany, Spain and Denmark. Enreach provides collaboration technology and telecoms services via its resellers, service provider partners and direct brands. All businesses contribute to intelligent, integrated IT and communication solutions that ensure optimal communication and workflow between organisations. Enreach’s mission is to give businesses access to the best communication and collaboration tools with an easy, user-centric interface built around their specific needs and systems. The group’s products put powerful features in reach of every business, no matter the industry or size, so their employees can focus on getting amazing things done. Enreach is active in over 25 countries and has 975 employees working across 18 different European offices.