Unified Communications
Case Studies
Case Studies: Unified Communications with Swyx
A lot of companies choose Swyx for their communication needs. Reasons and scenarios for purchasing an IP-PBX can vary. Apart from cost benefits, also productivity advantages that accompany new telephony functions play an important role. The following case scenarios from different branches show a multifaceted employment of Unified Communications with Enreach:
Enhanced Customer Service & Reduced Salaray Costs
"We recognise that our success will be largely down to how efficient and cost effective our service is. Communication is key and its role cannot be underestimated – without Swyx we simply could not operate as we are."
- Branch
Industry & Production
- Company
Rail Freight
- Number of Users
200
- Country
United Kingdom
Higher Availability with Presence Feature
"The staff can move around the three centres and as soon as they log-in they are available. They can also manage their profile, set the times of day they are available and redirect calls to their mobiles or voice mail."
- Branch
Travel &
Leisure- Company
Charitable Trust
- Number of Users
100
- Country
United Kingdom
Future proofed through regular Software Updates
Swyx’s software licensing model enables the company to take advantage of new future developments via regular software updates, without worrying that they will need to replace their existing investment.
- Branch
Travel &
Leisure- Company
Travel Operator
- Number of Users
110
- Country
United Kingdom
Improved client services and saving costs
"All incoming calls can be routed quickly to the most appropriate person. For example, based on the phone number the system will automatically match it with the relevant consultant that manages a particular client."
- Branch
Legal & Recruitment
- Company
Recruitment
- Number of Users
175
- Country
United Kingdom
Reporting Tools to analyse Incoming and Outgoing Calls
"When Swyx reseller Atia Systems introduced us to the SwyxWare software based telephony solution we were impressed by both the product and the solution provider. Swyx was server-based and did not rely on hardware."
- Branch
Legal & Recruitment
- Company
Commercial Law Firm
- Number of Users
300
- Country
United Kingdom
Technology that can be Customised & Expanded
"The beauty is that it is a piece of technology that can be customised and expanded to meet the needs of the business. This sets it apart from its competition, you do not have to make your operation fit with the limitations of the product."
- Branch
Legal & Recruitment
- Company
Recruitment Provider
- Number of User
133
- Country
United Kingdom
Direct Dialling from CRM & Outlook
"In our particular industry where communication, customer service and compliance is key, Swyx perfectly satisfies the way we want to work. Because it is software-based we know that our investment in the technology is fully protected."
- Branch
Financial
Service- Company
Investment Management
- Number of Users
45
- Country
United Kingdom
Flexible, 250+ User Communications System
"The software was feature rich, future proof and extremely flexible and could be deployed on our existing infrastructure and supported by our own in-house staff, therefore negating the need to rely on third-party contractors."
- Branch
Consulting & Service
- Company
Facilities Management
- Number of Users
250
- Country
United Kingdom
The right functionality,
flexibility & reliability
"The call flow has now been set up so that calls are always answered. We can also create a number or change a name in an instant. For our clients this means we are far more accessible and can take action much faster."
- Branch
Consulting & Service
- Company
Home Care Provider
- Number of Users
-
- Country
Netherlands
Extra Mobility & direct Dialling from Screen
With Swyx’s in-built functionality, the sales & service team can highlight and click any number on-screen which saves time in looking up and dialling numbers or avoiding mis-dialled calls, plus they can walk around whilst on a call.
- Branch
Wholesale & Retail
- Company
Fine Food Provider
- Number of Users
10
- Country
United Kingdom
Higher Professionalism with Call Routing & Voice Mail
"We feel that we have only scratched the surface of what we can do with Swyx. The solution is now such an integral part of our business that our operation would suffer severely if we had to go back to our original phone system."
- Branch
Wholesale & Retail
- Company
Procurement & Fulfilment
- Number of Users
240
- Country
United Kingdom
Improved Efficiency &
year on year Cost Savings
SwyxWare has achieved all the criteria set out by the company: "The implementation of SwyxWare has been a great success, we have dramatically reduced our telecommunications costs and improved our overall efficiency."
- Branch
Wholesale & Retail
- Company
Gastronomy & Franchise
- Number of Users
160
- Country
United Kingdom
Video Call Function improved Communication & Accessibility
"The support for video calls included with Swyx means that staff that need to use British Sign Language can simply connect via the on-screen softphone in conjunction with the webcam."
- Branch
Public Institution
- Company
Charitable Trust
- Number of Users
20
- Country
United Kingdom
Gradual User Adaption & Adding New Features
To minimise any disruption, both the College and HBT decided that a phased approach would be the best strategy, allowing users to adapt to the new system gradually, adding new features over time.
- Branch
Public Institution
- Company
FE College
- Number of Users
200
- Country
United Kingdom