Swyx Blog (en) https://swyx.com/ Everything Swyx en-gb Enreach GmbH Mon, 24 Jan 2022 03:52:13 +0100 Mon, 24 Jan 2022 03:52:13 +0100 TYPO3 EXT:news news-1078 Tue, 19 Oct 2021 11:28:00 +0200 Well-prepared for the post-pandemic economy https://swyx.com/blog/well-prepared-for-the-post-pandemic-economy.html Enreach CCO Dr. Ralf Ebbinghaus speaks in Telecom Reseller interview about the opportunities our group offers “We’re on our journey to build up this exciting company,” Enreach CCO Ralf Ebbinghaus speaks with Telecom Reseller publisher Doug Green about the development of Enreach and the opportunities our group offers for customers and partners.

With a portfolio ranging from UC, UCaaS and cloud contact center solutions to AI-based chat and voicebots, connectivity services and also a full suite of productivity solutions, Enreach offers businesses everything they need to transform every contact with customers into an experience that truly adds value. “We put a lot of effort into making our solutions work together with other IT applications” comments Ebbinghaus on the integration options Enreach offers, e.g. the integration in the much-used Microsoft Teams platform enabling users to benefit from the best of two worlds. This is one of the reasons why Enreach’s customers were well-prepared to overcome the challenges the pandemic brought about like the sudden shift to remote work last year. Also in future, the various integration and customization options combined with the high flexibility Enreach products offer will continue to enable businesses to adapt to ever-changing requirements and focus on success in their daily business.

If you want to learn more about Enreach and the benefits for our customers and partners, check out the recording

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Products & Solutions Company & Partners Blog Market & Technologies
news-1076 Fri, 15 Oct 2021 10:49:14 +0200 ENREACH CEO STIJN NIJHUIS WINS EY ENTREPRENEUR OF THE YEAR AWARD 2021 https://swyx.com/blog/enreach-ceo-stijn-nijhuis-wins-ey-entrepreneur-of-the-year-award-2021.html Our group’s CEO is awarded with prestigious prize Congratulations, Stijn Nijhuis! The CEO of Enreach, was elected last night as the winner of the EY Entrepreneur Of The Year award during the final of the 25th Dutch edition of the EY Entrepreneur Of The Year program. The award has been handed out in more than sixty countries for over thirty years. The award is intended to recognise entrepreneurship and to encourage and support entrepreneurs to get the best out of themselves, their customers and their employees.

The jury referred to Stijn as "the Elon Musk of the future". With the purpose to 'Create Contact Magic', Enreach offers integrated communications and collaboration solutions ('unified communications') to more than 2.1 million business users. Through partnerships and acquisitions, Enreach has rapidly grown from a Dutch scale-up to a pan-European company, with the ambition to become a global player. The jury praises Stijn for his “unstoppable” ambition, courage and leadership. As the Dutch winner, Nijhuis also has a chance to become EY World Entrepreneur Of The Year. The international election will take place next June in Monaco.

Stijn says he is pleasantly surprised with this prestigious prize and recognition. “I feel very honoured to have been elected and to receive this award, especially looking at the other inspiring entrepreneurs and finalists, Bing Go (Go-Tan), Nils Clement (Euro Caps), Henri and Jeanette Veldsink (Veldsink Groep) and Rob Hermans (Fletcher Hotels)” he says. “My thanks go to my entire team all over Europe, who ensured we could celebrate this beautiful moment together and of course to all customers and partners of Enreach, who every day put their trust in us and challenge me to be a better entrepreneur” he adds.

About EY Entrepreneur Of The Year

The EY Entrepreneur Of The Year title is awarded yearly and is recognised as the most prestigious entrepreneurial award in the world. With this programme, EY puts the 'entrepreneur behind the company' in the spotlight and emphasises the importance of mature entrepreneurship for the Dutch economy.

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Company & Partners Blog
news-1072 Thu, 14 Oct 2021 13:40:00 +0200 Enreach climbs Frost Radar ranking https://swyx.com/blog/enreach-climbs-frost-radar-ranking.html Frost and Sullivan recognise Enreach again as a European UCaaS leader Enreach, the fast-growing European unified communications group, has again been named a market leader in the annual Frost Radar on European hosted IP telephony and Unified Communications as a Service (UCaaS), improving its position versus 2020. In addition, Enreach was the highest scoring European-based organisation for innovation. 

Frost & Sullivan evaluates over 60 providers for its Radar, with only 23 leading companies making the grade this year. Enreach particularly excelled against the five innovation criteria: scalability, research and development, product portfolio, megatrends leverage, and customer alignment.

For more information, please read our press release.

 

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Company & Partners Market & Technologies Blog
news-1060 Wed, 25 Aug 2021 21:53:00 +0200 Enreach acquires cloud solutions provider DSD Europe https://swyx.com/blog/enreach-acquires-cloud-solutions-provider-dsd-europe-1.html The UC Group, which includes Swyx and Voiceworks, continues to grow The UC Group, which includes Swyx and Voiceworks, continues to grow

Enreach, one of Europe’s fastest growing unified communications (UC) companies providing innovative contact technology further strengthens its cloud productivity credentials with the addition of cloud solutions provider DSD Europe and its sister company CloudLand.

DSD is a high growth provider of IT, security and other cloud products to over 5,000 active resellers across Europe, through its leading cloud marketplace. CloudLand is a cloud solutions provider servicing IT resellers & MSPs in the Benelux with the DSD cloud marketplace. Both companies are based in the Netherlands.

Welcome to the Enreach Group!

For more information, please read our press release.

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Company & Partners Blog
news-1054 Fri, 20 Aug 2021 09:33:49 +0200 Lucky number 13 - Swyx version 13 available now https://swyx.com/blog/lucky-number-13-swyx-version-13-available-now.html Even better together: New Swyx Connector for Microsoft Teams Even better together: New Swyx Connector for Microsoft Teams

With the integration of Swyx into Microsoft Teams, users can now use the telephony functions of Swyx directly from the Microsoft Teams user interface.

Instead of having to switch from one solution to another while working, users can now access key functions such as the central phonebook, call lists and contact favourites quickly, as well as control end devices directly from the Teams client.

Enable your employees to collaborate successfully! Whether you are looking for a complete Unified Communications and Collaboration solution or rely on Microsoft Teams as internal collaboration tool, but looking to boost your external communications efficient and service-oriented with Swyx telephony functions.

Swyx also enables presence synchronisation between the two solutions. If a user is in a Teams meeting, the Swyx Client will take over the "busy" or "do not disturb" status so that incoming calls can be automatically diverted.

Improved use of DECT800

In addition, the latest version offers further improvements and new functions for users of the DECT800 solution including new phone book search options and new possibilities for call journal synchronization as well as one-touch provisioning. Further advantages: Display of created favorites in SwyxIt! directly on their mobile device, no feature codes but simple menu navigation and call pick-up.

More information about version 13 can be found in the press release or in the Swyx Help Center.

 

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Products & Solutions Blog
news-1037 Wed, 23 Jun 2021 11:38:47 +0200 Always come across well! With the new background functions of Swyx Meeting https://swyx.com/blog/always-come-across-well-with-the-new-background-functions-of-swyx-meeting.html Virtual backgrounds, blur function and easier operation The first important enhancement of Swyx Meeting are the virtual backgrounds. From now on it is possible to blur the background or select a different background during a web conference. This way you can always shown you in the best light.

So far, most solutions offer background blurring and other background settings exclusively for their desktop apps and not via the respective web applications. So the functions cannot be used by guests who participate via the web. These are often your "external" participants, such as customers, prospects or patients. 

In addition, the user menu has been greatly improved in that, for example, sound and video can be switched off with just one mouse click.
 

 

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Products & Solutions Blog
news-1033 Thu, 27 May 2021 14:24:05 +0200 Swyx version 12.40 - now even better synchronized with Microsoft Teams https://swyx.com/blog/swyx-version-1240-now-even-better-synchronized-with-microsoft-teams.html The latest version of the Swyx communication solution offers enhancements for users of Microsoft Teams and Yealink phones The latest version of the Swyx communication solution offers enhancements for users of Microsoft Teams and Yealink phones 

The new version 12.40 of the Swyx communication solution is now available. Among other things, it offers further improved integration capabilities with Microsoft Teams, enabling users to combine the best of both product worlds into a comprehensive solution. For version 12.40, Swyx has further improved presence synchronization. In meetings or calls via Microsoft Teams, the Swyx Client now automatically assumes the status "Busy". This means that call forwarding can now be set up even more easily and comprehensively using Swyx Call Routing - regardless of whether a call is made via the Swyx Client or with Microsoft Teams.

Optimal integration of Yealink phones

There are also improvements for the use of Yealink telephones. The Swyx solution now supports Yealink desktop phones T53, T53W, T54W and T57W, so users can rely on optimal interoperability. In addition, the status signaling and caller ID suppression capabilities of Yealink phones have been enhanced. In addition, the queue management tool VisualGroups now fully supports Yealink phones of the T4 and T5 product families.

Improved visibility and Messenger 

Swyx Messenger also offers new features. Enhanced pop-up settings provide better visibility of the Messenger window for incoming messages. Images can now be viewed in full screen mode directly from the chat and multimedia files can be played directly. In addition, users can now search for contacts in lists more conveniently.  

More information about the update to version 12.40 is available in Swyx Partner Net and in the Help Center.

 

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Products & Solutions Blog
news-1030 Mon, 17 May 2021 21:35:00 +0200 Enreach expands Nordic presence with cloud communications provider Benemen https://swyx.com/blog/enreach-expands-nordic-presence-with-cloud-communications-provider-benemen-1.html The European UC group Swyx belongs to continues to grow Welcome Benemen! The cloud communications provider joins Enreach,the fast-growing European unified communications group Swyx belongs to. Based in Finland, Benemen brings significant added value to Enreach’s UCaaS and CCaaS solutions with off-the-shelf integrations to key ecosystem players such as Salesforce and Microsoft.

For more information, please read the press release.

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Company & Partners Blog
news-1025 Thu, 15 Apr 2021 10:59:40 +0200 Enreach welcomes Pace Telecom to the group https://swyx.com/blog/enreach-welcomes-pace-telecom-to-the-group.html The fast-growing European UC group Swyx is part of continues its expansion into the UK market. Enreach, the fast-growing European Unified Communications group Swyx is part of, has further strengthened its position in the UK telecommunications market with the acquisition of Pace Telecom in the UK, a leading communications provider specialising in business telephony, mobile and broadband with over 1,000 customers.

With this latest addition to the group, Enreach continues the expansion into the UK market consistent with its wider growth strategy. By the end of 2021, Enreach will have launched a UK product roadmap covering the comprehensive group-wide portfolio including Contact Centre as a Service, Chat AI, EPOS and multi-channel sales solutions, as well as further upgrades to Enreach Contact, the group’s proprietary cloud telephony solution.

For more information, please read the press release.

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Company & Partners
news-1023 Thu, 15 Apr 2021 10:36:03 +0200 New in the devices portfolio: the flexible Gigaset ION https://swyx.com/blog/new-in-the-devices-portfolio-the-flexible-gigaset-ion.html With Swyx and Gigaset, users communicate professionally and conveniently even in the home office. With Swyx and Gigaset, users communicate professionally and conveniently even in the home office.

With the new ION, Gigaset presents its first dedicated solution for the unified communications market. The slim, portable device works with any PC/UC client via USB and can be used flexibly because of its DECT dongle. Despite its reduced design, it offers the best HD voice quality and is the perfect alternative for small telephone conferences or users who prefer a handset to a headset.

In combination with Swyx's unified communications solution, the flexible ION is ideal for home office communication or flexible working models: It can easily be taken from the office to the home office or to any other location. At the same time, users can rely on optimal functionality and interoperability with Swyx. This is proven by the Swyx certification.

For more information, see Gigaset's press release.

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Products & Solutions Blog
news-1013 Tue, 15 Dec 2020 14:11:03 +0100 Swyx and Microsoft Teams - a strong connection https://swyx.com/blog/swyx-and-microsoft-teams-a-strong-connection.html The new Swyx version 12.30 provides functions that enable a forward-looking connection between Swyx and Microsoft Teams. An ideal connection - Swyx and Microsoft Teams

With the Swyx Version 12.30 release, it is now possible to synchronize the presence status in Microsoft Teams with Swyx. This makes it possible, to control a parallel call in the Swyx client during a Teams telephone call or web meeting. No additional license is required for this new function and it is available independently of the "Direct Routing" functionality.

Further functions in Swyx Messenger

With the new version, messages in the Messenger can be deleted and sent messages can be edited afterwards. Messages that have not yet been sent are displayed in the navigation area. The new version also supports simple drag & drop of files in Messenger and automatic focus on the search field after pressing '+'.
The new version also offers new features in the group chat. In addition to displaying group members in the group chat list, a tooltip enhancement to the group icon has also been made, showing the admin and all group members. 

Call journal enhancements

The new version 12.30 shows next to the call duration with which employee the caller was connected. The display and transfer of the call duration with the Swyx connector for DATEV is a big plus, because the transfer of the call duration allows a direct allocation and billing.

New with VisualGroups 

In addition to queue-based licensing, user-based licensing of VisualGroups is now also offered for classic SwyxWare licensing, i.e. registered users require a license and the number of queues is not limited. Combining user or queue licenses is not possible. In addition, Swyx VisualGroups now also includes Swyx Analytics for VisualGroups when a new license is issued, enabling individual analysis of the data. 

Better support for end devices

With version 12.30 the global phonebook of YEALINK phones via LDAPS is supported.

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Products & Solutions Blog
news-1002 Mon, 14 Sep 2020 15:18:26 +0200 One click only to start a new online meeting https://swyx.com/blog/one-click-only-to-start-a-new-online-meeting.html The new Swyx Version 12.20 provides numerous functions to integrate online meetings with Swyx Meeting even more into the communication. The new Swyx Version 12.20 provides numerous functions to integrate online meetings with Swyx Meeting even more into the communication. For this purpose there is a new button in Swyx Messenger to start a web conference directly from a chat. The person who is invited receives a notification via chat and can thus enter the meeting immediately with a click of the mouse. This makes it much easier to start a telephone call or web conference in a chat to discuss further details.

When participants enter the waiting room of a Swyx Meeting conference room, the moderator now also receives a Windows notification. This saves time when participants are late and leaves the opportunity to do other things in the meantime.

More features in Swyx Messenger

In addition to the interaction with Swyx Meeting, Swyx Messenger has been given further new functions. The new version supports the sending of pictures and files. Calls can also be started directly from a chat. In addition to the terminal server or RDS support, the user interface of the Messenger can now also be used in Italian, Dutch and French. Furthermore, there are numerous improvements in usability.

Better support for terminal devices

With version 12.20, the feature pack for certified SIP phones now supports Yealink conference phones and call signaling can be configured between internal and external calls. The SwyxIt! Windows client can be used with standard USB and Bluetooth headsets.

Further details can be found in the included release notes. The new version is available to customers with Software Update Plan or Swyx Update Service.

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Products & Solutions
news-993 Thu, 13 Aug 2020 13:59:30 +0200 Make online meetings more interactive https://swyx.com/blog/make-online-meetings-more-interactive.html Swyx Meeting now with conference sticker and display of the active speaker Swyx Meeting now with conference sticker and display of the active speaker

Especially in the current situation and the associated shift of work to the home office, the effectiveness of online meetings is becoming increasingly important. That's why we are now making meetings with Swyx Meeting even more user-friendly and above all more interactive.

Make meetings more interactive with Sticker 

The first important extension of Swyx Meeting are the Meeting Stickers. Stickers and emojis already give us the opportunity to express our opinions and feelings in many situations of digital life. So why not use this type of communication for online meetings? 

Meeting stickers help participants to be more active in a meeting and not just the keynote speaker or host communicating. Interactivity through non-verbal contributions also helps guests stay more alert and less distracted from the meeting as they are more integrated and encouraged to interact. 

It's also easier for the presenter to keep track of who is trying to say something, rather than having to watch multiple video images or follow the chat dialogue. The display of stickers is centrally located so that participants' reactions and messages are easily seen and transmitted live for seven seconds. They can then be pinned on to remain visible for longer. 

Examples of stickers in action:

  • Urgent questions or the need to leave the meeting, but you don't want to interrupt the conversation? Raise your "hand".
  • The moderator gives everyone a task. Place a "check mark" when they have completed the task.
  • Do you want to agree to the proposed item? Communicate this with the "thumbs up" sticker.  
  • Does the moderator want to give the floor to the guest speaker? Click on the "no discussion" icon.

In addition to a standard package of stickers, there are a number of additional packages specially designed for popular working methods, such as Agile, Scrum and Holacracy.

Usability improved - with the "Active Speaker" display

The "Active Speaker" function makes the speaking person appear larger than the video images of the other participants. This optimizes the transfer of information to the rest of the audience and offers the participants visual variety. 

More new functions will follow

Many more features will follow in the coming months, including presence status integration and the associated ability to adjust their reachability during a videoconference, bandwidth optimization, further integrations and a redesigned user interface. 

Continued success in your online meetings with Swyx Meeting!
 

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Products & Solutions Blog
news-985 Fri, 26 Jun 2020 11:10:00 +0200 Hosting Swyx Meeting web conferences - Best practice recommendations and safety hints https://swyx.com/blog/hosting-swyx-meeting-web-conferences-best-practice-recommendations-and-safety-hints.html helpful tips and hints for a successful meeting with Swyx. As a meeting host you can define and change the access data and behaviour of your virtual meeting room in Swyx Meeting at any time, after you have logged in with your username and password to meeting.swyx.com.

The web invite link using your room code

The Meeting room is set up and reachable by a unique numeric room code. This URL invite link is convenient for guests that would like to join using a web browser, but also guests using phone dial-in with audio only need this room code. For dial-in information refer to the dial-in section.

Sample link format: meeting.swyx.com/meeting/MEETINGID

Note: The room code can be changed at any time by the host to a new randomly and irrevocably set new room code, by just one click within the room settings page after host login. A changed room code is valid after the host logs off and in again. The meeting room can no longer be reached by web browser or dial-in access using the previous room code.

If only the room code is changed, the room can still be reached via the web link with the room name. Your dial-in guests must also receive the information about the new room code – refer to the dial-in invite section.

The web invite link with your room name

In addition to the room code, the meeting room is also accessible by using an alphanumeric room name which is often simple to remember. The host can change the room name at any time within the room settings page after host login. The system ensures that a room name is unique within the Swyx Meeting system. The room name can be used in invitation links as an alternative to the invitation link with the room number. Please note that an invite link with the room name cannot be used by dial-in guests as they need the room code, refer to the hints on dial-in.

Sample link format: meeting.swyx.com/meeting/ROOMNAME

Note: If only the room name is changed, the room can still be reached via the web link with the room code. Your dial-in guests can still reach the room if the room code remains unchanged.

The dial-in invite for access via phone

The dial in numbers to the Swyx Meeting service are local to many countries and can be shared together with brief instructions how to login using the room code for dial-in by the host as a separate URL invite link. The host can pick this Link from the Meetings settings page. The room code itself is the same for both, dial-in and for web access.

Sample link format: meeting.swyx.com/dialin/MEETINGID

Note: If a meeting room code gets changed, the dial in users would need to receive the new room code as well to join again.

The waiting room

The virtual guest waiting room is enabled for each meeting by default. All guests will be placed in the waiting room until the host has logged in and accepts each guest to join the meeting room. Optionally, as the host you can configure that guests can directly join your meeting room with bypassing the waiting room. At any time during a meeting you can also change this again and lock your meeting room. Any later guest will then be placed again in the waiting room and needs the host approval for joining the meeting. Of course, you can also remove people from your waiting room as well as from your meeting room.

Practical recommendations in a meeting

It is recommended to use the Swyx Meeting waiting room to ensure only guests you accept join your meeting room. This is the default setting. If you grant access for all guests e.g. in the first minutes when a meeting starts by enabling "Accept automatically", you might consider locking the meeting room after the intended guests have been accepted by disabling "Accept automatically" again. Any further guests will be placed in your waiting room instead your meeting room again.

The host can enable sound notifications (within the settings dialogue) to get notified by a tone if a guest e.g. arrives in your waiting room, leaves your meeting, or requests screen share. Regardless the sound notification setting the host is also to see a marker in the browser page headline which also indicate such events.

As a host you can also mute audio for all your guests with one click in the settings dialogue (e.g. if you run a presentation to some listening audience). The host is also able to disable all guest videos (e.g. to save network traffic and reduce bandwidth use).

Ending a meeting

If the host ends a meeting using “end meeting” (logs off guests and keeps the host logged in) instead “leave meeting” (logs off guests and the host), any uploaded files from the previous meeting session will remain. The host can verify the files in the files upload section and decide for each one to keep or delete it before a new meeting is started. If you end the meeting using “leave meeting” uploaded files will be removed.

If you just close the Swyx Meeting browser window (by intention or by accident), the meeting session will remain for 60 sec for your guests and they are informed that you lost connection and you as the host can re-join in this time frame to directly continue your meeting with your guests. After this time frame the guests will be logged off.

It is recommended to always end the meeting session by using the “end meeting” or “leave meeting” buttons.

Additional information:

 

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Blog Products & Solutions
news-988 Tue, 23 Jun 2020 13:24:00 +0200 Enreach at the digital event SmartCom Summit https://swyx.com/blog/enreach-at-the-digital-event-smartcom-summit.html Discover the latest trends in Smart Communications In the past months we all had to adapt to a new way of working and living. Remote working has become the new normal, with communications providers constantly upgrading their services to meet the increasing needs of collaboration at distance.  

SmartCom Summit couldn’t come at a better time. It’s the digital event that gathers international industry leaders and experts in the field of communications and collaborations sharing their view on the digital acceleration caused by the Corona pandemic. The Summit will focus on the Smart Communications 2020 Trend Report, which expands on the following 5 trends: Work Anywhere, Smart Everything, Cloud & APIs, CPaaS and Broadband.

We are therefore proud to contribute to SmartCom Summit by sharing our experience and vision. Join Enreach’ CEO Stijn Nijhuis on June 30th, from 15:00 to 16:30 CET, at the talk shows on Work Anywhere and Cloud & APIs.

Learn more about the SmartCom Summit: smartcomsummit.com

You can request your free ticket under the following link, if you enter the code "enreachguest": https://smartcomsummit.com/buy-ticket/

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Fairs & Events Blog
news-982 Tue, 16 Jun 2020 15:15:00 +0200 Swyx Meeting now with up to 25 video participants in grid view https://swyx.com/blog/swyx-meeting-now-with-up-to-25-video-participants-in-grid-view.html The cloud service now offers new functions and thus even more possibilities to improve collaboration in companies. The cloud service now offers new functions and thus even more possibilities to improve collaboration in companies.

The new grid view shows up to 25 videos simultaneously on the screen during a meeting. This allows all participants to see each other throughout the entire meeting. Depending on the number of participants, the format of the videos is optimally displayed. Users can also flexibly decide by "drag and drop" which video they want to see where. If a participant who is not transmitting video speaks, the name and an icon are displayed on the screen instead.

In addition, the "active speaker" view will be available soon, showing the video of the currently speaking participant in full screen mode. This view is particularly suitable for one-to-one conversations and meetings with few participants, while the grid view is ideal for meetings with many participants.

For more detailed information, please read our press release.

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Products & Solutions Blog
news-968 Mon, 06 Apr 2020 12:30:00 +0200 New Swyx Version 12.10 improves teamwork and customer service https://swyx.com/blog/new-swyx-version-1210-improves-teamwork-and-customer-service-1.html The newest version 12.10 is now available and offers an improved messenger and much more. The newest version 12.10 is now available and offers an improved messenger and much more.

With improved support for certified Yealink end devices, version 12.10 enables so-called hot desking and much more.

The latest version 1.5 of Swyx’s VisualGroups queue management tool now also offers additional features and more options to increase efficiency and service quality in the management of high call volumes. These include a callback function to improve customer satisfaction, the ability to categorize calls by manually assigning keywords and the optional deactivation of call distribution.

In addition, Swyx offers a new licensing model with the Basic, Professional and Premium function profiles introduced as part of the Swyx Flex rental model now also available for purchase.

For more detailed information, please read our press release.

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Products & Solutions
news-965 Thu, 02 Apr 2020 10:43:11 +0200 Duncan Ward appointed CEO of Network Telecom https://swyx.com/blog/duncan-ward-appointed-ceo-of-network-telecom.html Network Telecom, an Enreach company just like Swyx, welcomes a new CEO Network Telecom, a leading telecommunications provider in the UK and part of Enreach like Swyx, has appointed Duncan Ward as Chief Executive Officer, effective 1st April 2020. He succeeds Martin Deane who served as interim CEO and will resume in his role as CFO in Network Telecom’s Management Team.

Duncan Ward has more than 25 years of experience in the IT and telecommunications industry and has held various management positions in ICT companies in the course of his career. As CEO of Network Telecom, he will focus on ensuring the company’s continued success and growth as well as furthering the integration into Enreach in order to create even more synergies within the group. Network Telecom joined our group last year, becoming part of a fast-growing European UC provider with a mission to give businesses access to the best communication and collaboration tools.

For more information, please read the press release.

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Company & Partners
news-963 Tue, 24 Mar 2020 12:03:00 +0100 How to work in the home office https://swyx.com/blog/how-to-work-in-the-home-office.html Tips for you to stay productive and in touch with colleagues Tips for you to stay productive and in touch with colleagues

Working at home not only allows employees to work flexibly, avoid long journeys or better balance family and career, but can also help companies to ensure seamless business continuity in the event of a crisis.

If unforeseeable situations such as the current spread of the corona virus, extreme weather conditions or damage to the office building disrupt the daily (working) life, employees can remain productive at home. In order to achieve this, the following points should be observed:

Staying in contact

Contact with customers, colleagues and partners is indispensable for productive work in many areas. With a unified communications solution such as Swyx’s software, employees are integrated into a company's communications environment regardless of their location. They can make phone calls with a wide range of devices, using only their familiar office number, chat with colleagues and see from their presence status whether the person they want to talk to is available.

Hold meetings online

Collaboration tools such as Swyx Meeting allow you to work with internal or external partners very easily via web or video conference, share your screen or exchange files. This makes coordination much easier and is also more personal. No special equipment is required: users can join an online meeting directly from the web browser of their PC, laptop, tablet or mobile phone without having to install additional software or apps. Participants who do not have access to the Internet can also dial in by phone.

Clear communication

Clear agreements on rights, duties and working hours in the home office ensure that both employees and superiors are satisfied with working from home. Companies that want to be well prepared can develop a policy that clearly defines when which employees can work in the home office and describes the different situations in which work should be done at home.

Sudden need for remote work?

If companies need to enable employees to work from home at short notice, working from home can be done without much preparation or regulation. For companies already using a Swyx solution, our Help Center provides technical advice on how to best integrate their home office staff in communication and collaboration.

For companies that are not yet using a suitable UC solution, our website provides a list of certified Swyx partners who can give advice.

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Tips & Know-How
news-938 Wed, 19 Feb 2020 07:36:00 +0100 Swyx Analytics 12: VisualGroups with enhanced reporting features https://swyx.com/blog/swyx-analytics-12-visualgroups-with-enhanced-reporting-features.html Our queue management tool VisualGroups now offers even more statistical reporting features. Our queue management tool VisualGroups now offers even more statistical reporting features.

Swyx Analytics 12 allows you to fully evaluate the call data generated with the VisualGroups queue management tool. Thanks to the queue analysis by aurenz, you can see all key figures at a glance including call volume, average and maximum waiting times and performance of groups and agents.

The individual dashboards of Swyx Analytics enable you to view all important data at any time, thus further increasing the phone availability of your company. Put your analyses of call volume and service quality on your dashboard with just one click.

With Swyx Analytics, missed calls are a thing of the past!

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Products & Solutions
news-935 Mon, 03 Feb 2020 13:29:00 +0100 Podcast: Swyx and Enreach reaching new heights in the cloud https://swyx.com/blog/podcast-swyx-and-enreach-reaching-new-heights-in-the-cloud.html In this podcast, Swyx Managing Director Dr. Ralf Ebbinghaus speaks to Doug Green, Publisher at Telecom Reseller Publications. In this podcast, Swyx Managing Director Dr. Ralf Ebbinghaus speaks to Doug Green, Publisher at Telecom Reseller Publications about our company's history and latest news, our membership in the Cloud Communications Alliance, the development of Enreach and the opportunities ahead.

Find out how Swyx changes the way businesses communicate and takes reseller value to the next level and listen to the podcast

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Company & Partners Market & Technologies
news-920 Thu, 23 Jan 2020 11:19:00 +0100 A powerful team – Swyx and MS Teams https://swyx.com/blog/a-powerful-team-swyx-and-ms-teams.html Swyx connects its communications solution with Microsoft Teams! With Swyx, Microsoft Teams gets strong telephony capabilities. This gives users a perfect combination of the central team work platform and the Swyx UC solution - ideal for businesses that want to use not only Microsoft Teams but also Swyx's extensive telephone system functions such as our Extended Call Routing.

Companies that use Microsoft Teams but want to use Swyx's powerful telephony functions for their communications can rely on the optimum interoperability of existing Swyx and Microsoft products. Particularly simple configuration, extensive contact center functions and support for DECT devices and desk telephones are just some of the features that make our solution so valuable for users with both telephony and collaboration focus.

Using a Microsoft-certified Session Border Controller (SBC), Swyx enables users from Microsoft Teams to make calls via the public telephone network. This provides users with powerful Swyx features such as Extended Call Routing (ECR). Detailed rules for handling incoming calls can be defined, for example, when a call is to be diverted to a particular colleague, another department, to a mailbox or to a cell phone. Users also benefit from the integration possibilities of the Swyx solution, which can be connected to CRM or ERP systems, for example. This provides companies with a perfect combination of the central work platform of Microsoft Teams and the powerful, customisable communication solution from Swyx.

Customers who rely on Swyx and Microsoft Teams are also free to choose their preferred SIP trunk provider. This makes the solution ideal for companies that want to keep their existing telecommunications provider.

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Blog Products & Solutions
news-933 Mon, 16 Dec 2019 13:24:00 +0100 Swyx releases version 12 https://swyx.com/blog/swyx-releases-version-12.html The new version 12 of the Swyx communication solution is now available The new version 12 of the Swyx communication solution is now available.

The release brings a fresh design to the Windows client, a new redundancy concept and feature enhancements for the VisualGroups queue management. Users now have even more interfaces for their specific needs to choose from and benefit from additional features as well as enhanced statistical reporting capabilities in the VisualGroups queue management tool.  

For more information, please read our press release.

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Products & Solutions
news-861 Fri, 29 Nov 2019 09:06:00 +0100 Marco Crueger wins Channel Champion Award 2019 https://swyx.com/blog/marco-crueger-wins-channel-champion-award-2019.html Congratulations to Marco Crueger – he was voted one of the Channel Champions 2019. Congratulations to Marco Crueger! In this year's reader polls of the trade magazine CRN, our VP Sales made it onto the podium and was voted one of the Channel Champions 2019 by the participating resellers.

During CRN’s "ITK-Spitzentreffen 2019", he received the award as Channel Manager of the year.

Many thanks to everyone who voted for Marco!

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Company & Partners
news-929 Mon, 25 Nov 2019 12:32:00 +0100 Enreach adds Spanish B2B cloud comms provider masvoz to the group https://swyx.com/blog/enreach-adds-spanish-b2b-cloud-comms-provider-masvoz-to-the-group.html Our parent company Enreach expands into the Spanish market and adds masvoz to the Group. Our parent company Enreach expands into the Spanish market and adds masvoz to the group.

Masvoz is a leading B2B cloud communications provider in Spain and offers a complete portfolio of products including a cloud-based contact center solution.

For more information, please read our press release.

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Company & Partners
news-953 Mon, 04 Nov 2019 12:49:00 +0100 How to use the Graphical Script Editor https://swyx.com/blog/how-to-use-the-graphical-script-editor.html With Swyx's Graphical Script Editor you can create extensive speech dialog systems. With the Graphical Script Editor you can create extensive speech dialog systems.

For example, callers can be forwarded to chosen departments by clicking certain keys on the phone. All action sequences are completely individual, according to your own needs and application scenarios. The user-friendly user interface ensures that actions can be created quickly and easily. Why don't you give it a try?

More information can be found on the Swyx website or in the Swyx Information Package.

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Tips & Know-How
news-922 Thu, 31 Oct 2019 11:36:00 +0100 Enreach acquires Danish service provider M Mobility https://swyx.com/blog/enreach-acquires-danish-service-provider-m-mobility.html Enreach, the group of companies to which Swyx belongs, strengthens its position in the European IT and telecommunications markets with the acquisition of M Mobility. Welcome to the Group M Mobility! Enreach, the group of companies to which Swyx belongs, strengthens its position in the European IT and telecommunications markets with the acquisition of M Mobility A/S (‘M Mobility’), a dedicated full-service provider of B2B telco solutions to small and medium-sized enterprises (‘SME’) in Denmark.

Enreach CEO Stijn Nijhuis (centre) with Charles Ginnerskov (left), CEO of ipnordic A/S, and M Mobility's Søren Mathiesen Hass (right). Both companies belonging to Enreach will ensure future growth in the Danish market.

For more information, read the complete press release.

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Company & Partners
news-927 Thu, 24 Oct 2019 12:24:00 +0200 Swyx Partner and Technology Conference 2019 – check out the video https://swyx.com/blog/swyx-partner-and-technology-conference-2019-check-out-the-video.html WE WILL ROCK YOU - The video of the Swyx Partner and Technology Conference 2019 is online! The video of the Swyx Partner and Technology Conference 2019 is now online!

Under the motto WE WILL ROCK YOU, Swyx had prepared a diversified mix of news and background information, lectures and interactive discussions, show and networking to not only inform its partners but above all to inspire them. The extraordinary atmosphere at the Colosseum Theater in Essen, one of the most spectacular industrial monuments in the Ruhr area, provided the perfect setting for exciting insights into the latest developments at Swyx.

The new version 12 of Swyx‘s communication solution, a simplified licensing model and the announcement of the new group name Enreach were among the highlights of the event.

Watch the video here: 

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Company & Partners Fairs & Events
news-955 Fri, 23 Aug 2019 13:09:00 +0200 Swyx Call Routing https://swyx.com/blog/swyx-call-routing.html Call forwarding made easy with the integrated Call Routing Manager. Call forwarding made easy with the integrated Call Routing Manager. Do you regularly leave the office at certain times, but don't want your customers' calls to go unanswered? With the help of the rule wizard, calls can be forwarded depending on specific times or weekdays. Call forwarding based on calendar information or presence status is also possible without problems.

A small practical example:
Suppose you have a lunch break from 12:00 to 12:45 every day and do not want to be disturbed during this time. In the meantime, the calls should be answered by your colleague. This rule can be easily created with a few clicks.

Of course, the rules also work in any other scenario, e.g. with redirection to your own mobile phone.

This function is integrated in your SwyxIt! by default. You can find them via the menu item "Settings" - Call Routing Manager. Just give it a try. 

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Tips & Know-How